EMILLY's main goal is for you to like your newly purchased accessory, but we also know that sometimes it happens that the products do not suit you or look different than you imagined.
Therefore, we are pleased to offer you the option to return purchased goods. EMILLY has a 14-day return policy, which means that from the date of receiving the product, you have 14 days to submit a request and return the order.
To return products:
accessories must be in the same condition as you received them, unworn and unused, with no makeup stains or other alterations.
Accessories must be in their original packaging.
To return products, contact us by email: info@emilly.lt, providing the order number.
Returns must be made within 14 business days from the date of receipt of the shipment. If the products do not meet the above conditions, we cannot accept them.
Once your return is approved, we will send instructions on how and where to send the order back. Orders sent to us without prior notice will not be accepted. The customer is responsible for the shipping costs of the returned order. If the products arrive defective, we will cover the return costs. Upon receiving and confirming the return, the Buyer will be refunded only the amount paid for the product. Shipping costs are not refunded to the buyer. You can always contact us regarding any return questions at info@emilly.lt
Accessory returns due to their size
All EMILLY accessories are designed according to hair types, but sometimes upon receiving the order, we feel that certain accessories are too large. When choosing accessories, we recommend selecting them based on the hair type, which you can choose in the product filters or find information in the product description. It is very important to know that accessories such as headbands are made from an adjustable base, and by bending it inward, you can easily reduce the size. If you are unsure which design suits you best, you can always contact us by email: info@emilly.lt
Accessory defects
EMILLY accessories are handmade, produced in Lithuania, human errors are very rare, but they do happen - if you receive accessories with a defect, contact us by email: info@emilly.lt - we will arrange for a free replacement of the accessories.
For more information on accessory care, styling, and other questions, you can find more information on our Instagram page: @EMILLY.LT
If you accidentally received the wrong accessory that you ordered, please provide a photo of it via email so we can quickly identify the mistake and resolve it.
Accessory exchange
Upon receiving the order, sometimes you realize that you purchased accessories in the wrong color or size - you can definitely exchange unworn accessories for others. After receiving the order, for the items you wish to exchange, contact us by email: info@emilly.lt for smooth exchange coordination.
Refund amount
We will notify you as soon as we receive and check your returned order, and inform you of the approved refund amount. The amount paid for the order will be automatically refunded to the bank/card with which you made the payment. The buyer will be refunded only the amount paid for the product. Shipping costs are not refunded to the buyer. Refunds usually take about 1 business day on our part, but a please remember that the refund may take some time until your bank or the credit card issuing company processes the payment.
If you have more questions, contact us by email info@emilly.lt